Fundamentals of Microsoft 365 Administration

This course provides an overview of Microsoft 365 Administration and its key management tools, focusing on how administrators can manage users, devices, and services through the Microsoft 365 Admin Center. Participants will gain practical knowledge of core admin tasks and learn how to apply them effectively in their daily work. 

By the end of this course, participants will be able to effectively use Microsoft 365 admin tools to manage users, licenses, and organizational settings. Participants will learn to create and manage user accounts and groups; assign and manage licenses; configure basic security and compliance settings; manage Exchange mailboxes and SharePoint sites; monitor service health; and apply basic administrative best practices when managing a Microsoft 365 tenant. 

1. Introduction to Microsoft 365 Administration
2. Microsoft 365 Admin Center – Navigation and Overview
3. User Management – Creating and Managing Accounts
4. Groups and Licenses – Assignment and Management
5. Azure Active Directory – Identity and Access Basics
6. Exchange Admin Center – Mailbox and Email Management
7. SharePoint Admin Center – Site and Storage Management
8. Teams Admin Center – Managing Teams and Policies
9. Security and Compliance – Basic Settings and Policies
10. Service Health and Message Center Monitoring
11. Device Management – Basics of Intune and MDM
12. Reports and Usage Analytics
13. Practical Microsoft 365 Administration Workflow Exercise

 Participants should have basic computer skills and a general understanding of Microsoft 365 applications. No prior experience with Microsoft 365 Administration is required. Familiarity with user accounts, email systems, and basic IT concepts will be helpful.